Who we are
Our website address is: waggsnbarks.co.uk
Dog Walking and Pet Sitting T&Cs
Owner is responsible and will ensure that their dog is up-to-date with their vaccinations, flea, tick and de-wormer treatments.
Owner accepts full liability for any loss or damage caused by their dog whilst being walked. Owner is financially responsible for any loss or damage to property whilst your dog is boarding. Waggs N Barks
is not held accountable for vet fees or third-party claims whilst your dog is in our care.
Owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for walking or home boarding; including behavioural or health problems, antisocial behaviour; including aggression, incontinence or lack of house training and excessive loud barking or whining. Failure on the part of the owner to disclose any matter which might render owner’s dog unsuitable for walking will be deemed a material omission amounting to a fundamental breach of our
agreement.
We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. However, we reserve the right to make decisions regarding your dog’s health provided it is at all times
acting in the best interests of the dog and on the advice of a veterinary surgeon. Owner is responsible for payment of any veterinary fees incurred.
We would like to remind customers that payments are due on a weekly or monthly basis unless otherwise agreed by Waggs N Barks.
Bookings
Walking and Pet Visits – Clients must ensure that their requirements for the following week are made to us no later than 24hours before. Any bookings with less than 24hours notice will incur a £2 charge.
Overnight stays – Clients must ensure that their requirements made to us no later than 24hours before. Bookings made under 24 hours will incur a charge of £2 for each day.
Cancellations
Walking and Pet Sitting – You may cancel your booked slot and provided you give a minimum of 24-hours’ notice, you will not be charged. However, if cancellation is made within 24-hours of the walk commencing, the full rate will be charged.
Overnight stays – We require a minimum of four-days’ notice to cancel an overnight stay. Failure to do so will result in 25% of the stay payable.
Flexibility is required
We are fully insured to walk up to six dogs at a time. Most of the time your dog will be walked with other friendly dogs.
Your booked time is estimated only and whilst we make every effort to arrive at the time given, depending on road conditions and unforeseen circumstances, please allow approximately 45 minutes before or after your booked time slot for Waggs N Barks to attend.
In adverse weather conditions please understand that we are still open and may be slightly delayed.
Dog Grooming T&Cs
Owner is responsible and will ensure that their dog is up-to-date with their vaccinations, flea, tick and de-wormer treatments.
Owner accepts full liability for any loss or damage caused by their dog whilst being groomed. Waggs N Barks is not held accountable for vet fees or third-party claims whilst your dog is in our care.
Owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for grooming; including behavioural or health problems, antisocial behaviour; including
aggression, incontinence or lack of house training and excessive loud barking or whining. Failure on the part of the owner to disclose any matter which might render owner’s dog unsuitable for grooming will be deemed a material omission amounting to a fundamental breach of our agreement.
We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. However, we reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. Owner is responsible for payment of any veterinary fees incurred.
We would like to remind customers that payments are due at the end of each grooming appointment unless otherwise agreed with Waggs N Barks.
De-Matting Policy
In the event of any dog needing de-matting, thinning, stripping or clipping. Shave down/clip down, the Owner should be aware that irritation may occur from the shaving process, as well as uncovering nicks, cuts or other potential problems which have been hidden by the matted hair. The Owner
agrees that Waggs N Barks shall not be held liable or responsible for any after-grooming effects of matt clipping procedures or problems uncovered on a badly matted, neglected coat which could include, but are not limited to the following:
• Itchiness.
• Redness.
• Self-inflicted irritations from excessive external rubbing.
• Self-inflicted abrasions from excessive external rubbing.
Waggs N Barks will always consider the welfare of your dog and where possible special de-matting techniques will be used. However In the event of a severely matted dog the dogs hair may be shave down/clip down. Waggs N Barks may charge additional fees for the additional time taken to remove this matting.
Cancellations
Dog Grooming – You may cancel your booked slot and provided you give a minimum of 24-hours’ notice, you will not be charged. However, if cancellation is made within 24-hours of the grooming appointment, £10 cancelation fee will be charged.
Flexibility is required
Whilst we make every effort to start and finish on time in unforeseen circumstances your appointment may be delayed. Please allow approximately 30 minutes before or after your booked appointment. In adverse weather conditions please understand that we are still open and may be slightly delayed.